Practice Policies

General Data Protection Regulations (GDPR)

GDPR is Europe’s new framework for data protection laws – it replaces the 1995 data protection directive. Previous UK law was based upon this directive.

The new legislation, which came in to force on 25th May 2018, is designed to harmonise data privacy laws across Europe. The new set of rules are designed to give EU citizens more control over their personal data as well as give greater protection and rights.

Privacy Policy

The surgery has a ‘Privacy Policy’ and this has been updated to bring us in line with GDPR. This can be accessed from our website or you can request a paper copy from reception.

Patient data is not only vital for managing your care, it also plays an important role in other ways: planning health services, improving diagnosis and treatment and evaluating the effectiveness of policy. In the ‘Privacy Policy’ we explain;

• What we do with your data

• Who we share it with

• How you can opt-out of sharing Subject Access

Violence & Aggression

Please treat our staff and other patients as you would like to be treated yourself. Equally, our staff will treat you with the same courtesy and respect.

Abusive, aggressive or threatening behavior directed towards Doctors, staff or other patient will NOT be tolerated and may result in removal from the practice list and possible legal action being taken.

Freedom of Information Act

The Freedom of Information Act 2000 obliges the practice to produce a Publication statement. A publication statement is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception or via our website.


GDPR Privacy Policy – The General Data Protection Regulation (GDPR) came into effect on the 25th May 2018 which gives you more transparency and control over your data. We value your privacy and are committed to respecting your personal data. We are registered with the Information Commissioners Office and are bound by the Data Protection Act.

Information about you, held within our computer and paper records, is handled with the strictest confidence. For the effective functioning of a multi-disciplinary team, it is sometimes necessary that medication information about you is shared between members of the practice team. A clear audit trail is held by the practice of who has accessed your records and all our staff are bound by strict rules of confidentiality.

Urgent Appointments

If you need an urgent appointment you will be offered an ‘on the day’ appointment with the Nurse Practitioner. The nurse practitioner has undergone extensive training enabling her to offer this service and is able to prescribe.

Repeat prescriptions and fit noes are classed as routine problems and should be dealt with by routine appointment. On the day appointments are reserved for urgent medical problem that need to be dealt with that day. Our experienced administrative team will help you decide which appointment is appropriate for you so please do not take offence if they ask the nature of your problem.

New national date sharing Type 1 Opt-Out

The data held in your GP medical records is shared with other healthcare
professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research. you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.
Type 1 Opt-outs may be discontinued in the future. If this happens then they may be turned into a National Data Opt-out. Your GP practice will tell you if this is going to happen and if you need to do anything. More information about the National Data Opt-out is here:

New national data sharing Type 2 Opt-Out

About your Summary Care Record Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced. Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals and has prevented mistakes being made when patients are being cared for in an emergency or when their GP practice is closed.

Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly. You may want to add other details about your care to your Summary Care Record. This will only happen if both you and your GP agree to do this. You should discuss your wishes with your GP practice. Healthcare staff will have access to this information, so that they can provide safer care, whenever or wherever you need it, anywhere in England.

A type 2 opt-out is where a patient has requested that their personal confidential information is not shared by the NHS for purposes other than their own direct health care.

Since 25th May 2018 patients with existing type 2 opt outs have been contacted by NHS Digital explaining about a new national opt out. The letter informs patients that their previous opt out has been converted to a new national opt out. More details about this can be found at

After 1st October 2018 GP practices should not record any further type 2 opt outs. If you need any additional information and support relating to Type 2 opt-outs please contact NHS Digital contact centre at [email protected] or call them on 0300 303 5678.

Accessible Information Standard

The Accessible Information Standard tells us how we should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.  We must follow the Accessible Information Standard by law. These standards include ensuring that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Further information can be found on NHS England’s website at:

Please let the receptionists know if you require any communication or information support needs.

Information Sharing Over COVID-19

Sharing your patient information is critical in supporting your care and treatment, especially in situations such as the COVID-19 pandemic. This is where the GM Care Record comes in.

Health and care organisations across Greater Manchester have accelerated the deployment of the GM Care Record for all 2.8m citizens to provide frontline professionals with vital information in the fight against COVID-19.

The GM Care Record allows workers in health or social care, easy access to patient information that is critical to support decision-making about patient care and treatment.

It shares important information about your health and care including:

  • Any current health or care issues
  • Your medications
  • Allergies you may have
  • Results of any recent tests that you may have had
  • Details on any plans created for your care or treatment
  • Information on any social care or carer support you my recieve

The GM Care Record pulls patient information from several important areas of health and care including:

  • primary care e.g. GP practices
  • community services
  • mental health services
  • social care
  • secondary care e.g. hospitals
  • specialist services e.g. NWAS

It’s an extension of integrated care records already live in each locality of Greater Manchester (e.g. Manchester Care Record, Bolton Care Record etc). However, it collates patient information from across Greater Manchester into one place, making it easily accessible for health and care workers to inform direct care from across geographies and organisations.

It means that patients won’t have to keep repeating their medical history to each professional in different organisations, care plans will be followed consistently and clinicians will be better equipped to identify patterns and plan care more effectively to meet the patients’ needs.

The amount of data that the GM Care Record holds is increasing all the time. Data is constantly being added, so that a combined record can be developed for all our citizens to help better decision making and more informed care and treatment.

In response to the pandemic, the GM Care Record also includes information about when a patient has been diagnosed with COVID-19 and whether they are self-isolating at home or have been hospitalised. This ensures continuity of care across different care settings and alternatives such as digital support can be put in place.

The project has been overseen by Health Innovation Manchester and the GM Health and Social Care Partnership, working on behalf of GM’s devolved health and care partners. Rapid progress has been made in weeks rather than months as part of the city region’s digital response plan and collaborative effort.