We run an appointment based clinic offering different types of appointments. Routine GP appointment slots are face to face 10 minute appointments for ongoing problems. We also offer on the day telephone triage appointments, which are for new problems that need to be dealt with on that day. Appointments can be made in person at the surgery, by telephoning during our opening hours or via our website. (A pin is required to book online. Please see the reception team for more information.) Please make a separate appointment for each person wishing to see the doctor.
Appointments slots are set to 15 minutes and so we may not have time to address a long list of problems. We may ask you to make another appointment if you have several problems you would like us to help you with. You can see any one of the doctors, regardless of whom you are registered with, but whenever possible, we recommend you consult with the same doctor throughout the course of any illness. If you need an urgent appointment you will be offered an ‘on the day’ appointment with the nurse practitioner or a GP telephone triage appointment.
The nurse practitioner has undergone extensive training enabling her to offer this service and is able to prescribe. Repeat prescriptions and fit notes are classed as routine problems and should be dealt with by a routine appointment. On the day appointments are reserved for urgent medical problems that need to be dealt with that day. Our experienced reception team will help you decide which appointment is appropriate for you so please don’t take offence if they ask you the nature of your problem. Please note we are an undergraduate teaching practice and may occasionally have student doctors present as well as other healthcare professionals such as student nurses and midwives.
We strive to deal with every medical problem to the highest standard for your safety, but this proves impossible if we are expected to deal with a number of problems in a ten minute appointment.
Also, please do not expect the doctor to deal with the problem of a relative or a child during your appointment. Please make another appointment if they need to see a doctor.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. When requesting a nurse appointment please tell the receptionist what it is for (blood test, smear, vaccination, etc), as this will ensure that you are allocated the appropriate time slot.
If your doctor or nurse needs to examine you during your consultation, and you would like a chaperone to be present, please ask your doctor or nurse, and he or she will arrange one for you. In some cases, it may be necessary to delay the examination until staff trained as chaperones are available.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can do this on line. We now offer a text message reminder system. Please make sure we have an up to date mobile number for you if you would like to take advantage of this service.
The surgery policy is that if you arrive late for your appointment (10 minutes or more) the doctor or nurse will not see you and you will be asked to re-book. If you arrive late for your appointment but within the 10 minutes you will be asked to wait until there is a suitable slot for the doctor to see you If you are unable to wait to be seen then you should book another appointment.