Patient Opinion

Comments, Complaints And Suggestions

Our priority  is to ensure that all our patients receive the best service that is possible. We provide comment forms which are located in reception, please feel free to request one at any time. Complete the form in your own time and return to reception.

If you have any anxieties or problems with the service the doctors would be pleased to discuss them with you by appointment. Please note all our staff are trained in keeping all information strictly confidential.

For any complaints please email the following email which will be directed to the Practice Business Manager. [email protected]

The Practice welcomes with open arms any praise aimed at the team as a whole or an individual team member. You can send in praise by emailing us at [email protected] We share praise with the whole practice team no matter how big or small.

NHS England Complaints Procedure

If you have an enquiry or complaint about GPs, dentists, opticians or pharmacists you should contact the NHS England Contact Centre.

Telephone: 0300 311 2233

Email: [email protected]

Write to: NHS Commissioning Board, PO Box 16738, Redditch B97 9PT

Website: www.england.nhs.uk/contact-us/complaint

Opening hours 8am to 6pm, Monday to Friday excluding bank holidays.

If you wish to contact NHS North, Central or South Manchester Clinical Commissioning Group about a service they commission (purchase), you should contact Patient Services.

Telephone: 0161 212 6270

Email: [email protected]

Write to: 3rd Floor, St James House, Pendleton Way, Salford, M6 5FW

Opening hours 9am to 5pm, Monday to Friday excluding bank holidays. A confidential answerphone is available outside these times.

Due to the current COVID-19 crisis and unprecedented demands on General Practice, GPs are having to change the way they work such that patients are being managed over the telephone, via some form of eConsultations and video consultations. Non-urgent work is being halted or postponed until it is deemed safer to do so. For more information please click this message to view the Practice statement on COVID-19.