What is the Patient Participation Group or PPG?
A Patient Participation Group (PPG) is a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff. The NHS requires every practice to have a PPG.
Why should I join?
You have been to the surgery as a patient, parent, carer or friend.
Your experiences matter and you can bring different ideas to the surgery to help us treat patients better or to improve what we do in some way. You will also gain a better understanding of the NHS, and gather feedback from other patients.
Will my views be heard?
Your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable.
Working in a spirit of mutual respect, openness and trust, all patients’ views will be discussed and, where appropriate, we will work together on solutions.
How often does the Patient Participation Group meet?
We meet at the surgery, but not too often. We know that you are busy, so we meet only a few times per year and hope that you can join us. If you can’t make meetings then don’t worry, we hold meetings on a quarterly basis and we will always re-cap the previous meeting.
How do I join The Arch Medical Practice’s PPG?
Should you wish to join, please contact the practice expressing your interest to the Office Manager, Danielle.