From the 1st of April 2019 we changed our policy on prescription wait times. It was increased from 48 hours to a 72 hour period. Please ensure that you allow adequate time when requesting your medication.

We have a dedicated dispensing team here at The Arch Medical Practice who liaise closely with practice clinicians, Hospitals and Pharmacies nationwide to ensure our patients medication list is up to date and issued on time.

Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in a number of ways:

•By Hand – drop the white part of you repeat slip in at reception with the required items clearly marked.

•By Post – send it to us with a stamped addressed envelope if you want us to post it back to you.

•By Email – Patients and other Healthcare providers can now email prescription requests to the practice using the following email: [email protected] Please note when requesting to include your name, date of birth and address to easily identify you. When requesting on someone else’s behalf please ensure that you state your relationship to the patient.

•Online – follow the link at the top of this page and carry out a simple registration.

Please note it is Practice Policy not to accept medication requests over the telephone.

Prescription Collections

You can collect your prescription from the surgery at the designated reception point. This reception is open from 8am until 6pm on the days the surgery is open. Alternative you can ask your pharmacy to collect it on your behalf. Please note, when picking your prescription up from the practice we will ask you some security questions.

You could also arrange for home deliveries of medication with your local pharmacy. To find out more please contact a pharmacy of your choice.

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications. We do this to ensure good control and compliance with medications and to complete any other outstanding tasks, for example bloods or blood pressure checks.

Please allow three full working days between requesting and collecting your medication. If you are using the postal service you should allow longer so please order in plenty of time.

Hospital Prescriptions

If the specialist prescribes a new medication or changes one that you are on please ask them to provide you with the first prescription. This may be on a white prescription that can be used in the hospital pharmacy or on a green one that you can take to your normal pharmacy.

Upon notification from the specialist we may automatically add the medication change to your repeat list on the computer. You will then be able to order a re-supply without an appointment. You may need to telephone us to confirm this or use our on-line service System Online if you have registered for them.

If you are uncertain what changes the specialist is making please ask them to explain it to you at the appointment. It saves you having to see your GP to discuss something he or she may only know of from a short letter of explanation.

If you have any questions about prescriptions, how they are managed or dealt with then please contact the Practice Prescribing Team. You can find the number on the Contact Us section.