From the 1st of April 2019, we changed our policy on prescription wait times. It was increased from 48 hours to a 72 hour period. Please ensure that you allow adequate time when requesting your medication.

We have a dedicated dispensing team here at The Arch Medical Practice who liaise closely with practice clinicians, Hospitals and Pharmacies nationwide to ensure our patients medication list is up to date and issued on time.

From Monday the 3rd of July we will no longer be accepting e-mail requests for prescriptions. To order your medication going forward, you will need to download the NHS App.

There are several benefits of downloading the NHS app:

1. You can book GP appointments instead of calling the Practice. Simply go on the app at 8am and you can book an appointment for the same day or 6 days in advance.

2. You can view your medical records on the NHS app, including results.

3. You can order you medication via the NHS app.

We will continue to take prescription telephone requests for our elderly, housebound & vulnerable patients only. If you do not want to download the NHS app, you will need to come to the surgery to order your medication or order it via your nominated pharmacy.

If you download the NHS app and struggle to use it, please pop to the surgery and one of our Care Co-ordinators will be happy to help you.

Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in a number of ways:

•By Hand – drop the white part of you repeat slip in at reception with the required items clearly marked.

•By Post – send it to us with a stamped addressed envelope if you want us to post it back to you.

•Online – follow the link at the top of this page and carry out a simple registration.

• NHS App – Patients can request their repeat medications through the NHS App.

•By Email – Healthcare providers can now email prescription requests to the practice using the following email: [email protected] Please note when requesting to include your name, date of birth and address to easily identify you. When requesting on someone else’s behalf please ensure that you state your relationship to the patient.

Please note it is Practice Policy not to accept medication requests over the telephone.

Prescription Collections

You can collect your prescription from the surgery at the designated reception point. This reception is open from 8am until 6pm on the days the surgery is open. Alternative you can ask your pharmacy to collect it on your behalf. Please note, when picking your prescription up from the practice we will ask you some security questions.

You could also arrange for home deliveries of medication with your local pharmacy. To find out more please contact a pharmacy of your choice.

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications. We do this to ensure good control and compliance with medications and to complete any other outstanding tasks, for example bloods or blood pressure checks.

Please allow three full working days between requesting and collecting your medication. If you are using the postal service you should allow longer so please order in plenty of time.

Prescription Queries

For any patients that have any prescription queries you can contact our dedicated prescription line. Please note, this number is for queries only, medication requests will not be accepted and must be submitted by one of the methods above.

Dedicated prescription line number: 0161 679 5939

Opening times:

Monday: 08:00 – 12:00 / 13:00 – 15:00

Tuesday: 08:00 – 12:00 / 13:00 – 15:00

Wednesday: 08:00 – 12:00 / 13:00 – 14:30

Thursday: 08:00 – 12:00 / 13:00 – 15:00

Friday: 08:00 – 12:00 / 13:00 – 15:00