Information

Clinical Training Practice 

As an approved training practice your appointment maybe with:

  • Registrars
    – These are fully qualified doctors who spend six months per year with us prior to qualifying as a GP
  • Foundation doctors
    – These are doctors who have just completed their hospital training and spend up to six months while they receive GP training from our doctors. You will be informed of this prior to your appointment.

Our designated clinical training leads are Dr R Hawting and Dr T Leigh.

Use of personal health information

The practice manages the confidentiality of your medical records in accordance with the Data Protection Act 1998. Our Primary Care Trust may require some of this data for auditing and research purposes. You may request that your data is excluded from these audits and research at any time. Please speak with reception for more information.

How to Register with the Practice

To register with the practice you firstly need to present yourself to reception with a form of identity, it must be photographic (eg Passport, Driving license or some other kind of photographic identity) and one proof of address (eg a utility bill, bank statement etc.)

You will be required to fill in a patient registration form. Once this has been completed you will be registered within a 72 hour period. If you have repeat medication, you will be required to make a GP appointment before any prescriptions are issued. This appointment is necessary as it gives us vital information as it can sometimes take a while for your original records to arrive from your previous GP.

You can also register with us on the practice website. You can follow the attached link, our registration form is at the bottom.

https://www.thearchmedicalpractice.co.uk/register-online/

Please make sure you complete the whole questionnaire. Its vital the information you put is up to date and correct.

Once the form has been completed you could email us the completed questionnaire on [email protected].

Obtaining Test Results

If you have a test done by a doctor or a nurse you will normally be told how long these results take. If you are not contacted by the surgery you can assume that either your test was normal or that the medication you were given is correct.

There is no need to telephone the surgery for your test results, if necessary the practice will contact you.

If you do still want to know your test result then please ring 0161 226 0606

If your tests have been requested by a consultant/hospital doctor please do not ring the practice for your results. Please ring the department that you attended for these results.

Practice Policies

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act.

The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. We also understand that the duty of confidentiality owed to a person less than 16 years of age is as great as the duty owed to any other person. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. If you have a specific objection to this, please inform the Health Care Professional dealing with you at the time, or Sharon, Practice Business Manager.

Zero Tolerance

The Practice is committed to developing and maintaining a safe and secure environment, for its patients, staff and visitors and has a duty to take all reasonable steps to protect and support its staff.

Violent and abusive behaviour includes bullying and / or harassment of any description. Violent or abusive behaviour by patients, visitors or staff is not tolerated and decisive action will be taken to protect staff, patients and visitors, including combating behaviour contrary to the principles outlined in this Policy on the grounds outlined in the Policy Statement.

All violent adverse incidents are reported, investigated and appropriate remedial action is taken. When a clinical risk/incident is reported, a risk assessment may be appropriate to identify the need for change. On-going follow up and review of progress may also be appropriate.

Equality Statement

There will be no discrimination by this practice related to sexual orientation, race, colour or creed of patients. Confidentiality will be maintained at all times.

Under the Equality Act 2010, it is against the law for a company to discriminate against anyone on the grounds of colour, age, sex, race / nationality – including citizenship – ethnic or national origins, marital status, civil partnership, disability, sexual orientation, any religion, or religious or philosophical belief.

It is also possible for employees to claim for discrimination on a combination of two of these grounds. Similarly if employees discriminate against a colleague or patient, the Practice could be held vicariously liable for their acts, and be responsible for paying the compensation or damages to the victim of the discrimination.

If the Practice can prove that it has done all that was reasonable to prevent the discriminatory acts from occurring then its liability can be reduced or entirely eliminated. Having an equal opportunities policy, and apprising all staff of its existence is one of the things that a reasonable employer should do.

The Practice has the following policies in place which need to be read along with this Equality and Diversity policy:

  • Equality Act: Operational Procedures & Policy
  • Culture & Religious policy
  • Grievance Procedures
  • Bullying and Harassment
  • Age Discrimination
  • Equal Opportunities policy
  • Recruitment and Selection Policy
  • Training and Development policy
  • Dignity at work
  • Being Open Policy
  • Information Governance Policy i.e. confidentiality / consent

Failure to Attend Appointments Policy

Patients who do not attend their appointments are a drain on surgery resources and create problems for us all. We therefore have a policy to deal with this problem.

First appointment missed you will receive a letter or a text from the practice.
Second appointment missed you will be informed that persistent failed attendance may result in your removal from the practice list.
Further missed appointments may result in your removal from the list.
If you are unable to keep your appointment please notify the surgery as soon as possible.

TAMP74 – Appointment Punctuality Policy

Feedback

Our priority  is to ensure that all our patients receive the best service that is possible. We provide comment forms which are located in reception, please feel free to request one at any time. Complete the form in your own time and return to reception.

For any complaints please email the following email which will be directed to the Practice Business Manager. [email protected]

The Practice welcomes with open arms any praise aimed at the team as a whole or an individual team member. You can send in praise by emailing us at [email protected] We share praise with the whole practice team no matter how big or small.

GP Earnings

All GP practices are required to declare the mean earnings (eg average pay) for GP’s working to deliver NHS services to patients at each practice.

The average pay for GP’s working at The Arch Medical Practice in the last financial year was £78,512 before tax and national insurance. This is for 5 full time GP’s, 3 part time GP’s and 3 locum GP’s who worked in the practice for more than 6 months.

Due to the current COVID-19 crisis and unprecedented demands on General Practice, GPs are having to change the way they work such that patients are being managed over the telephone, via some form of eConsultations and video consultations. Non-urgent work is being halted or postponed until it is deemed safer to do so. For more information please click this message to view the Practice statement on COVID-19.